Refund Policy

You may request a full refund on any new subscription purchase within 30 days of your order date, for any reason. This applies to first-time purchases of any reseller or end-customer plan.

All orders are processed by our reseller of record, Paddle. To request a refund, visit paddle.net and look up your order using the email you used at checkout, or email us at info@neonorbitdigital.in and we will help you submit the request.

Refunds are issued back to the original payment method, typically within 5–10 business days depending on your bank.

For subscription renewals beyond the initial 30-day window, refunds for unused time are considered on a case-by-case basis. You can cancel a subscription at any time from your dashboard or via paddle.net to stop future renewals.

Usage-based conversation charges and one-off add-ons that have already been delivered or consumed are generally non-refundable, but contact us if something went wrong and we will review your case.

Please contact us or Paddle before raising a chargeback with your bank — we will almost always resolve refund requests faster directly.

Neon Orbit Digital
Email: info@neonorbitdigital.in
Phone: +91 96506 62887